reflectIT ApS

TIPA® Assessor for ITIL®


Date and time

Monday February 25, 2019 at 9:00 AM to Wednesday February 27, 2019 at 5:30 PM

Registration Deadline

Monday February 11, 2019 at 8:00 AM

Location

Sheraton Heathow Hotel, London UK, Colnbrook Bypass, Heathrow, UB7 0HJ London, United Kingdom Sheraton Heathow Hotel, London UK
Colnbrook Bypass, Heathrow
UB7 0HJ London
United Kingdom

Organizer

reflectIT ApS
Phone: +45 773 447 00
info@reflectit.dk

Overview:

  • Course: Open for all meeting the prerequisites
  • Certificate: TIPA® Assessor for ITIL®
  • Prerequisites: ITIL® Foundation Certificate in IT Service Management. Min. 3 yr. experience with ITIL® IT Service Management
  • Number of participants: 4-8
  • Duration: 3 days, 9:00 am – 5:30 pm
  • Location: London UK.
  • Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions. To pass the exam, you must have min. 28 correct answers (70%). Bring your own Windows-PC to the exam. Before the exam,  ITIL® Foundation Certificate in IT Service Management will be checked.
  • Price: €2.250 excl. VAT but incl. materials, exam, lunch, coffee/tea.
    The sale is subject to reverse charge. The recipient is liable for VAT. Special prices available for closed company courses 

This course is also offered in a Combo with the TIPA® Lead Assessor course for €2.950 in total for both courses.

Objectives and purpose
:

Build the skills of the participants to enable them to:

  • Conducting TIPA® interviews and rating processes according to the TIPA® method.
  • Determining the maturity level reached by each process assessed
  • Analysing the assessment results, suggesting improvements and drawing conclusions for each process taking the organization’s context into account.

TIPA® Assessments are conducted through interviews, assessments and classifications and results in a report with recommendations for improvement.

Certified TIPA® Assessors for ITIL® are listed on the official TIPA® website, showing who’s certified to conduct TIPA® Assessments and have access to tools and materials to conduct the assessment incl. Process Assessment Models, and the TIPA® Toolbox. Certified TIPA® Assessors for ITIL® also have access to updates to TIPA® incl. webinars.

Description:

The course will teach you to:

  • Understand the ITSM process descriptions proposed by TIPA®, in relation to ITIL®.
  • Understand the difference between process purpose, process outcomes, base practices, work products, process attributes and generic practices.
  • Use the tools provided in the TIPA® toolbox to perform each of the activities conducted by a TIPA® Assessor during the phases of the assessment project.
  • Use the TIPA® model to conduct interviews, rate evidence and determine maturity level.
  • Perform a SWOT analysis based on evidence found.
  • Propose improvement recommendations according to the context of the organization.
  • Write a report based on templates and structures provided by the TIPA® toolbox.
  • Explain the TIPA® assessment method and process model structure.
  • Know how to apply the principles of ISO/IEC 15504 to assess the maturity of ITIL® processes.

Cancellation/refund policy:

The course will be held when there is a minimum of 4 confirmed participants 2 weeks before the course. Up to this date, there’s no fee for cancellation.

If you cancel your participation after this date, there is a cancellation fee of 50% of the price. The cancellation fee is 100% of the price 1 week before start of the course.

Courses can’t be swapped between individuals, as sign-up for exam is personal.

If the course is cancelled due to too few participants, the full payment will be refunded.

 

What is TIPA®:

TIPA® is an acronym Tudor ITSM Process Assessment. TIPA® is a framework and a standardised tool to determine the maturity levels of IT processes and enables process improvements.

TIPA® is specifically used to assess, develop and improve ITIL® IT Service Management processes according to the needs of an organisation. By maturing and improving IT-processes the quality increased and cost reduced. TIPA® is an internationally recognised Framework for IT process assessment. The framework offers a standardised and complete solution to assess maturity of ITIL® IT Service Management processes as well as identifying areas for improvement. TIPA® for ITIL® combines ISO/IEC 15504-33000 with the ITIL® framework for best practices for IT Service Management. TIPA® is the result of more than 10 years of research by the Luxembourg Institute of Science and Technology (LIST), who was a contributor to both ISO/IEC 15504 (Process assessment) and the ISO/IEC 20000 (ITSM Quality Standard).

Trademark:

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



TIPA® is a Registered Trade Mark of the Luxembourg Institute of Science and Technology (LIST).

Event Location

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Organizer Contact Information

reflectIT ApS
Phone: +45 773 447 00
info@reflectit.dk

Organizer Contact Information

reflectIT ApS
Phone: +45 773 447 00
info@reflectit.dk