reflectIT ApS

TIPA® Lead Assessor


Date and time

Thursday February 28, 2019 at 9:00 AM to Friday March 1, 2019 at 5:30 PM

Registration Deadline

Thursday February 14, 2019 at 8:00 AM

Location

Sheraton Heathow Hotel, London UK, Colnbrook Bypass, Heathrow, UB7 0HJ London, United Kingdom Sheraton Heathow Hotel, London UK
Colnbrook Bypass, Heathrow
UB7 0HJ London
United Kingdom

Organizer

reflectIT ApS
Phone: +45 773 447 00
info@reflectit.dk

Overview:

  • Course: Open for all meeting the prerequisites
  • Certificate: After the exam you register as a TIPA® Professional Member (annual fee – first year included in the course fee). After sufficient experience you can be certified as a TIPA® Lead Assessor.
    See more about this
  • Prerequisites: TIPA® Assessor for ITIL® certification.
  • Number of participants: 4-8
  • Duration: 2 days, 9:00 am – 6:00 pm
  • Location: London UK
  • Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions. To pass the exam, you must have min. 28 correct answers (70%). Bring your own Windows-PC to the exam. Before the exam, TIPA® Assessor for ITIL® certificates will be checked.
  • Price: €1.950. excl. VAT, but incl. materials, exam, lunch, coffee/tea.
    The sale is subject to reverse charge. The recipient is liable for VAT.
    Special prices available for closed company courses.

This course is also offered in a Combo with the TIPA® Assessor for ITIL® course for €2.950 in total for both courses.

Objectives and purpose:

Enable the participant to use the TIPA® tools to conduct a standardised TIPA® Assessment of process maturity of ITIL® processes in an organisation as a TIPA® Lead Assessor. Give the participant guidelines for, in cooperation with the top management, to define scope, plan, execution and reporting for the TIPA® Assessment. Enable the participant to manage a TIPA® -Assessment using standardised tools and how to setup the team of TIPA® Assessors.

After registration as a TIPA® Professional, you have access to tools and material to conduct a TIPA® Assessment as Lead Assessor.

Description: The course will cover the following topics:

  • The definitions in the TIPA® model, how to set scope, make the plan, execute the plan, manage the resources, and reporting for a TIPA® Assessment.
  • How to set the TIPA® Assessment Team with TIPA® Assessors.
  • How to determine the maturity level for the individual ITIL® processes ISO/IEC 15504.
  • How to validate classifications, conclusion and recommendations from the TIPA® Assessment Team against the TIPA® model and ISO/IEC 15504-33000.
  • Reporting finding and recommendation to top management

Cancellation/refund policy:

The course will be held when there is a minimum of 4 confirmed participants 2 weeks before the course. Up to this date, there’s no fee for cancellation.

If you cancel your participation after this date, there is a cancellation fee of 50% of the price. The cancellation fee is 100% of the price 1 week before start of the course.

Courses can’t be swapped between individuals, as sign-up for exam is personal.

If the course is cancelled due to too few participants, the full payment will be refunded.

 

What is TIPA®:

TIPA® is an acronym Tudor ITSM Process Assessment. TIPA® is a framework and a standardised tool to determine the maturity levels of IT processes and enables process improvements.

TIPA® is specifically used to assess, develop and improve ITIL® IT Service Management processes according to the needs of an organisation. By maturing and improving IT-processes the quality increased and cost reduced. TIPA® is an internationally recognised Framework for IT process assessment. The framework offers a standardised and complete solution to assess maturity of ITIL® IT Service Management processes as well as identifying areas for improvement. TIPA® for ITIL® combines ISO/IEC 15504-33000 with the ITIL® framework for best practices for IT Service Management. TIPA® is the result of more than 10 years of research by the Luxembourg Institute of Science and Technology (LIST), who was a contributor to both ISO/IEC 15504 (Process assessment) and the ISO/IEC 20000 (ITSM Quality Standard).

Trademarks:

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



TIPA® is a Registered Trade Mark of the Luxembourg Institute of Science and Technology (LIST).

Event Location

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Organizer Contact Information

reflectIT ApS
Phone: +45 773 447 00
info@reflectit.dk

Organizer Contact Information

reflectIT ApS
Phone: +45 773 447 00
info@reflectit.dk