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TIPA® Assessor for ITIL®

Date and time

Monday September 23, 2019 at 9:00 AM to Wednesday September 25, 2019 at 5:30 PM

Registration Deadline

Monday September 9, 2019 at 9:00 AM


Mariott Suites Pune, India, 81 Mundhwa, Koregaon Park Annex, 411036 Pune, India Mariott Suites Pune, India
81 Mundhwa, Koregaon Park Annex
411036 Pune

TIPA® Assessor for ITIL®

Event Description


  • Course: Open for all meeting the prerequisites
  • Certificate: TIPA® Assessor for ITIL®
  • Prerequisites: ITIL® Foundation Certificate in IT Service Management. Min. 3 yr. experience with ITIL® IT Service Management
  • Number of participants: 4-8
  • Duration: 3 days, 9:00 am – 5:30 pm
  • Location: Pune, India.
  • Exam: 2 hrs. (+30 min if English is not your native language) “closed book” exam of a multiple-choice, scenario based, 40 questions. To pass the exam, you must have min. 28 correct answers (70%). Bring your own Windows-PC to the exam. Before the exam,  ITIL® Foundation Certificate in IT Service Management will be checked.
  • Price:  €2.250 excl. VAT, but incl. materials, exam, lunch, coffee/tea.
    The sale is subject to reverse charge. The recipient is liable for VAT.
    Special prices available for closed company courses.

This course is also offered in a Combo with the TIPA® Lead Assessor course for €2.950 in total for both courses.

Objectives and purpose

Build the skills of the participants to enable them to:

  • Conducting TIPA® interviews and rating processes according to the TIPA® method.
  • Determining the maturity level reached by each process assessed
  • Analysing the assessment results, suggesting improvements and drawing conclusions for each process taking the organization’s context into account.

TIPA® Assessments are conducted through interviews, assessments and classifications and results in a report with recommendations for improvement.

Certified TIPA® Assessors for ITIL® are listed on the official TIPA® website, showing who’s certified to conduct TIPA® Assessments and have access to tools and materials to conduct the assessment incl. Process Assessment Models, and the TIPA® Toolbox. Certified TIPA® Assessors for ITIL® also have access to updates to TIPA® incl. webinars.


The course will teach you to:

  • Understand the ITSM process descriptions proposed by TIPA®, in relation to ITIL®.
  • Understand the difference between process purpose, process outcomes, base practices, work products, process attributes and generic practices.
  • Use the tools provided in the TIPA® toolbox to perform each of the activities conducted by a TIPA® Assessor during the phases of the assessment project.
  • Use the TIPA® model to conduct interviews, rate evidence and determine maturity level.
  • Perform a SWOT analysis based on evidence found.
  • Propose improvement recommendations according to the context of the organization.
  • Write a report based on templates and structures provided by the TIPA® toolbox.
  • Explain the TIPA® assessment method and process model structure.
  • Know how to apply the principles of ISO/IEC 15504 to assess the maturity of ITIL® processes.

Cancellation/refund policy:

The course will be held when there is a minimum of 4 confirmed participants 2 weeks before the course. Up to this date, there’s no fee for cancellation.

If you cancel your participation after this date, there is a cancellation fee of 50% of the price. The cancellation fee is 100% of the price 1 week before start of the course.

Courses can’t be swapped between individuals, as sign-up for exam is personal.

If the course is cancelled due to too few participants, the full payment will be refunded.

What is TIPA®:

TIPA® is an acronym Tudor ITSM Process Assessment. TIPA® is a framework and a standardised tool to determine the maturity levels of IT processes and enables process improvements.

TIPA® is specifically used to assess, develop and improve ITIL® IT Service Management processes according to the needs of an organisation. By maturing and improving IT-processes the quality increased and cost reduced. TIPA® is an internationally recognised Framework for IT process assessment. The framework offers a standardised and complete solution to assess maturity of ITIL® IT Service Management processes as well as identifying areas for improvement. TIPA® for ITIL® combines ISO/IEC 15504-33000 with the ITIL® framework for best practices for IT Service Management. TIPA® is the result of more than 10 years of research by the Luxembourg Institute of Science and Technology (LIST), who was a contributor to both ISO/IEC 15504 (Process assessment) and the ISO/IEC 20000 (ITSM Quality Standard).


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

TIPA® is a Registered Trade Mark of the Luxembourg Institute of Science and Technology (LIST).

Event Location

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